Your Questions Answered
Planning Your Trip
When will you restart your Victoria Clipper V fast ferry service between Seattle and Victoria, BC?
I have questions about my trip, who can I contact?
Please call us at 1 (800) 888-2535, 8AM-5PM PDT, Monday – Friday and an expert reservations agent will assist you. You may also reach out at email@example.com.
What are your Victoria Clipper ferry departure times?
Our departure times between Seattle and Victoria vary seasonally. For more information, please see our Seattle-Victoria fast ferry schedule.
Who can travel to Canada right now?
• August 9, 2021: American citizens and permanent residents of the United States, currently residing in and arriving from the United States, and who qualify for the fully vaccinated traveler exemption
• August 9, 2021: French citizens who currently reside in Saint-Pierre-et-Miquelon and who qualify for the fully vaccinated traveler exemption
• September 7, 2021: All other foreign nationals who qualify for the fully vaccinated traveler exemption.
How much is the Victoria Clipper?
Do you offer any special rates or group discounts?
Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. We also offer special discounts for children and military personnel.
How do I get Clipper’s free expert help planning and booking my trip?
Clipper’s team of locally-based Pacific Northwest travel experts are standing by 8 am – 5 pm PDT, Monday-Friday to help you out! From planning your Clipper ferry to selecting the perfect hotel and fun things to do, we’ve got you covered. Customize any trip to fit your needs, all with the free guidance of our travel experts. Call today at 800.888.2535 to plan and book your trip!
What is Clipper’s cancellation policy?
Standard Clipper Fare: Changes or cancellations received 2 or more days before tour start date are fully refundable. 1 day before tour start date, the reservation is non-refundable, non-changeable.
Advance Purchase Clipper Fare: The reservation is non-changeable and all cancellations are non-refundable.
Hotel Cancellation Policy: 4 days before tour start date, the reservation is non-refundable, non-changeable.
Please call our travel agents at 800-888-2535 for any additional cancellation questions.
What kind of identification do I need to bring with me?
When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. If you are a U.S. or Canadian citizen, you will need one of the following travel documents:
- A Passport (required for air travel)
- Passport Card
- Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to select states/provinces only, this is different than a Real ID
- NEXUS Card
When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. They may present one of the following documents:
- An original or copy of his or her birth certificate
- A consular report of birth abroad
- A naturalization certificate
- A citizenship card
If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody.
Children from countries other than the US or Canada will require a passport and possibly a Visa. Failure to provide such evidence may make you inadmissible to Canada.
Guests traveling on our San Juan Clipper fast ferry with domestic service between Seattle, WA and Friday Harbor, WA do not need to present identification other than a boarding pass.
What proof of vaccination, testing and other documents are required to enter Canada if I am a permanent U.S. resident?
Please visit and review this Canadian Government resource page to understand what is required for entry.
• ArriveCAN receipt with uploaded proofs of full vaccination submitted within 72 hours of arrival to port of entry. We strongly recommend completing your ArriveCAN entry via the app.
• Negative PCR COVID-19 test results (NOT rapid antigen test) taken within 72 hours of arrival into Canada – must have hard copy and highly recommend digital copy for backup of your test results.
IMPORTANT: PCR test must be taken within 72 hours of planned arrival time into Canada. Please see our Victoria Clipper V schedule to plan accordingly for when you take your PCR test.
• Proof of full vaccination and hard copy.
• Necessary ID and Travel Documents.
What qualifies as a fully vaccinated traveler?
Please visit this Canadian Government resource page to understand all eligibility requirements to be designated as a fully vaccinated traveler.
Is ArriveCAN free? What do I need to submit?
Yes. Visit the ArriveCAN site to download the app for submission within 72 hours of arrival to Canada. Please visit our schedule page to make sure your entry is submitted within 72 hours of arrival into Canada.
Please note that Clipper REQUIRES that your ArriveCAN app submission be completed prior to checking in at our Seattle terminal as part of our international service check-in process.
Is there a help guide for filling out ArriveCAN?
Indeed, check out this quick and helpful video guide for tips on submitting a successful ArriveCAN entry and to help make your customs processing as seamless as possible.
What information is required to enter into ArriveCAN?
Please visit the ArriveCAN site to learn about all information that is required to submit for entry into Canada.
Do I need to have a B.C. vaccine passport when visiting Victoria?
Starting September 13, 2021, proof of vaccination will be required in B.C. for people visiting restaurants and businesses or attending certain social and recreational settings and events. For individuals visiting from outside of Canada, they will be required to show their proof of vaccination (ArriveCAN receipt is fine) used to enter the country and their passport or international identification.
Is a PCR COVID-19 test the same as a rapid antigen test?
What if my PCR COVID-19 test is taken outside of 72 hours of scheduled ARRIVAL time into Canada?
You will be unable to board Victoria Clipper V. Your PCR COVID-19 test MUST be within the 72 hour window of the scheduled arrival time into Victoria. Please visit our schedule page to plan your PCR testing time ahead of your trip accordingly.
Where can I get a PCR COVID-19 test around Seattle?
There are a variety of options to choose from:
1. The City of Seattle lists a variety of options on this testing site resource page for King County.
3. UW Medicine as well as other institutions offer various testing locations around the city. Check with your health insurance provider as many offer testing at various locations.
Please also visit here to understand the list of acceptable PCR molecular tests for Canadian border entry.
Can my unvaccinated child (ages 1-11) or youth (ages 12-17) travel to Canada?
Yes. Please visit and review this Canadian Government resource page to understand what is required for entry.
Am I allowed to enter the U.S.? What are the border requirements?
Please visit and review this U.S. Government resource page to understand requirements for entry. The U.S. land and marine borders currently remain closed to entry for anyone other than permanent U.S. residents and essential workers.
As a U.S. Citizen, will I need a PCR Test to return to the U.S.?
No, a negative PCR COVID-19 test is not required to return to the U.S. for permanent residents or essential workers via a marine border port of entry. You only need your normal international identification (passport, etc.).
I'm a permanent U.S. resident located in Victoria. How do I book a one-way ticket to Seattle?
Please use call 1 (800) 888-2535, 8am – 5pm PDT, Mon-Fri and an expert reservations agent will assist you.
How do I book a trip from Victoria to Seattle?
Please visit and review this U.S. Government resource page outlining all eligibility, requirements and necessary criteria for entry into the United States. Please be advised that the U.S. border currently remains closed to entry to anyone other than permanent U.S. residents and qualified essential workers. You must call our reservations team at 1 (800) 888-2535 to book our fast ferry travel originating in Victoria if you are eligible for U.S. entry at this time.
Do I need a COVID-19 test to return to the U.S. via a marine border?
A COVID-19 test is not required upon re-entry into the United States via a marine border.
How do I cancel or amend my reservation?
Please call us at 1 (800) 888-2535, 8AM-5PM PDT Mon-Fri and an expert reservations agent will assist you.
Know Before You Go
I'm fully vaccinated, do I still need to wear a mask while onboard?
Yes. Per U.S. Coast Guard regulation, we do require that all guests wear a mask onboard our vessels. You are allowed to remove your mask when sipping or eating or when on our outside viewing decks. You can also check out Clipper’s official mask policy on our Safe Travel Guide.
What could prevent me from getting into Canada?
Please make sure you qualify and have completed all required testing and documentation submission required by the Canadian government prior to arriving at our Seattle terminal.
Felonies may also prevent you from entering Canada. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada.
Can I bring my dog or cat on the ferry?
Yes. You can bring pets onboard the Victoria Clipper ferry, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Pet space is highly limited, so we strongly recommend you book in advance. In order to do so, please call us at 1 (800) 888-2535 and an expert reservations agent will assist you.
Please learn more about traveling with pets.
Can I bring my bicycle on the ferry?
Yes. You can bring bikes onboard the Victoria Clipper ferry. Bicycles are charged a $20 handling fee each way to Victoria, BC. Bicycle space is highly limited, so we strongly recommend that you book in advance. In order to do so, please call us at 1 (800) 888-2535 and an expert reservations agent will assist you.
Please learn more about traveling with bikes.
Can I take my car on the Victoria Clipper ferry?
No. The Victoria Clipper V vessel is a passenger-only ferry. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria).
Getting to Our Terminals
Where are the terminals located?
The terminal is located on Alaskan Way at Pier 69.
ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please plan accordingly and allow sufficient time.
The terminal is located Victoria’s Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific.
Learn more about directions and parking.
Is there parking near the terminals?
Yes. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel.
The garage offers parking for ONLY $10 per calendar day! You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please plan accordingly and allow sufficient time.
In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Robbins parking lot locations are also available for overnight parking.
Learn more about directions and parking.
When are the terminals open?
TBD due to COVID.
Fri-Mon, 8:30am – 5:00pm PDT
How do I get from SeaTac Airport to the Victoria Clipper?
You can travel from SeaTac Airport to Seattle Clipper terminal the following ways:
- Sound Transit Light Rail: Approximately $2.75 each way for airport to Westlake Station in downtown Seattle. You would require about a 5-minute taxi to get to the Victoria Clipper terminal at Pier 69. No reservations are required.
- Taxi: Taxis are available on the 3rd floor of the SeaTac Airport Parking Garage.
Day of Travel
What’s the check-in and boarding process like?
You can check-in online or in person at our Seattle terminal 7 days/week (see FAQ above for seasonal hours noted by terminal). Both terminals offer extended hours during the summer months. We recommend arriving at least one hour before your ferry’s departure. Health, Security and Passport checks are done at the ticket counter for all Seattle – Victoria passengers.
Pre-boarding is available on most departures if you need a little more time to settle in, such as families traveling with children ages 5 and under and those with difficulty walking.
Boarding starts 1 hour before your boat is scheduled to leave. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare.
You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal.
What is the Customs and Immigration Process like?
When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip.
Arriving in Victoria
Upon arrival at our Victoria terminal, you’ll clear both Canadian Immigration and Customs at the same time.
Arriving in Seattle
You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure.
Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip.
Can I check a bag on the Seattle to Victoria, BC fast ferry?
Yes. You are allowed to check up to two pieces of luggage on the Victoria Clipper V fast ferry at the cost of $15.00 USD per checked bag. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62” (length + width + height) including handles and wheels. Luggage items over 70 lbs. will be charged $37.00 USD per leg of travel.
All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. NOTE: checked luggage will be checked in and paid for at the Clipper terminal on your day of travel. Please allow ample time in your schedule to check in required luggage.
You can also carry on one small piece of luggage and one personal item. Learn more on our luggage policy.
Where can I store my luggage?
During the summer (when the kiosk is open) there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $5.00 per bag, 9:00 am to 6:00 pm) while you see the sights in Seattle. NOTE: this service is only available for guests traveling on our international route on Victoria Clipper V and not on San Juan Clipper.
Luggage can be stored year-round (when the terminal is open) at the Victoria Clipper (for $5.00 per bag) while you explore in and around the city. Your bags can also be checked and stored onboard on the vessel starting at 9:30 am on the day of travel.
Learn more about luggage storage
Will my phone work in Victoria, BC?
Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage.
If you don’t have an international data plan, be sure to disable your phone’s data settings until you can find a hot spot to avoid charges.
Will my bank card and credit card work in Victoria, BC? Can I pay in USD?
Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated.
Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to store and change will be given in Canadian dollars.
On the Boat
Is your crew and staff fully vaccinated against COVID-19?
Yes. All FRS Clipper employees and crew are fully vaccinated against COVID-19.
What are the different seating classes on the Victoria Clipper V fast ferry?
There are three seating classes on the Victoria Clipper ferry. Within each class, there are upgrade sections as well. They are:
Economy Class – Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop.
Economy Panoramic – upgraded window seats in Economy Class.
Vista Class – Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups.
Vista Panoramic – upgraded window seats in Vista Class.
Comfort Class – Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments.
Comfort VIP – best of the best seats in Comfort Class!
Learn more about our Victoria Clipper V on our vessel information page.
Are food and beverages available on Victoria Clipper V? Can I bring food and beverages aboard?
On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. In addition, we offer a full range of beverages options, including locally-distilled spirits. You may also bring other food onboard, but no outside alcohol may be consumed onboard. See full menu.
PLEASE NOTE: Clipper’s terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. We do not accept cash, checks or debit cards requiring a PIN.
Is your Victoria Clipper V vessel servicing Seattle to Victoria wheelchair accessible?
Yes. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Our vessel also features one wheelchair accessible bathroom onboard.
Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip.
When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation.
Is there a virtual tour of the boat to see the inside?
Yes, there is. See our Virtual Tour of the Victoria Clipper V on our Clipper Experience page.
How long is the ferry ride from Seattle to Victoria, BC?
Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victoria’s downtown Inner Harbor.
Can I smoke on the ferry?
No, there is no smoking or vaping onboard the Victoria Clipper V. However, cigarettes available for purchase duty-free onboard the Victoria Clipper V.
Is there a gift shop or duty-free onboard?
Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Check out our sample Victoria Clipper V gift shop menu.
On our international route, the Victoria Clipper V also offers onboard duty-free sales of alcohol and cigarettes where you can save up to 50% off regularly taxed prices!
Do you have access to Wi-Fi?
Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. We strongly encourage customers to take advantage of the time to unplug from technology! Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book.
Is the boat ride rough? Will I get seasick?
While we don’t normally sail over rough waters, occasionally it can be choppy once we’re underway due to Mother Nature and sudden weather changes in the Salish Sea. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed.
Can you carry firearms onboard the Victoria Clipper ferry?
No. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous onboard the Victoria Clipper ferry.
San Juan Clipper / Whale Watching
What is the schedule for the San Juan Clipper between Seattle and Friday Harbor?
You can visit the schedule and fares section for all details for the San Juan Clipper fast ferry.
When does your ferry operate to and from Friday Harbor?
We only offer round trip transportation to/from Friday Harbor Friday – Monday. Starting September 7th, we offer this service Friday – Sunday. Please visit our San Juan Clipper fast ferry schedule.
What is the schedule difference between the half and full-day whale watching?
All schedule and pricing details for our San Juan Clipper whale watching tours can be found on our whale watching section.
What is your cancellation and refund policy for the San Juan Clipper?
Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following:
Standard Fare: Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days.
How do I cancel or amend my reservation?
Please call us at 1 (800) 888-2535, 8AM-5PM PDT Mon-Fri and an expert reservations agent will assist you.
I'm fully vaccinated, do I still need to wear a mask onboard San Juan Clipper?
Yes. Per U.S. Coast Guard regulation, we do require that all guests wear mask onboard San Juan Clipper. You are allowed to remove your mask when sipping or eating or when on our outside viewing decks. You can also check out Clipper’s full Safe Travel Policy.
Are there different classes of service on San Juan Clipper?
No, there is only one class of service but a lower and upper deck for indoor seating. You will select your seats when making your booking. The top outer viewing deck is open to all guests to use during our trips. View vessel seating chart for San Juan Clipper.
Is all seating indoors on the San Juan Clipper ferry?
Correct, all reserved seating is located indoors. The top outdoor viewing deck is open and available to all guests during our trips and has bench seating but is not used for reserved seating.
What are the seats like on the San Juan Clipper fast ferry?
Our brand new leather seats include both table options on the upper and lower deck as well as window seats. You will select your seats when making your booking. All guests are welcome to use the top outside viewing deck as desired during our trips. The outside viewing deck does not have reserved seating.
Does the San Juan Clipper have reduced seating capacity?
Yes, currently the San Juan Clipper is booked to a maximum capacity of 150 guests, but can normally accommodate 200 guests.
What if I have luggage to check on the San Juan Clipper ferry?
For our Seattle to San Juan Island fast ferry service and full-day whale watching tour, we allow 2 free checked bags per our luggage policy. When you arrive on the day of your trip, you will check in with your luggage and drop your bags off while boarding the vessel.
Can I bring my pet or bike on the San Juan Clipper ferry?
Yes. You can bring pets onboard the San Juan Clipper fast ferry, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Pet space is highly limited, so we strongly recommend that you book in advance. In order to do so, please call us at 1 (800) 888-2535 and an expert reservations agent will assist you.
Please learn more about traveling with pets.
Yes. You can bring bikes onboard the San Juan Clipper fast ferry. Bikes are charged a $20 handling fee each way. Bike space is highly limited and we do have limitations on the types of bikes we can transport on our San Juan Clipper vessel. We strongly recommend that you book in advance. In order to do so, please call us at 1 (800) 888-2535 and an expert reservations agent will assist you.
Please learn more about traveling with bikes.
What identification do I need to travel to San Juan Island / Friday Harbor?
As a domestic route between Seattle and Friday Harbor, WA on San Juan Island, you do not need a passport or any identification. All that is required is your boarding pass at check-in.
Are there food and drinks available on the San Juan Clipper?
Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items.
Where do we get our parking validated?
Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle.
Does your San Juan Clipper vessel accommodate wheelchairs?
Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints.
Do we switch boats in Friday Harbor to participate in the whale watching tour or is there a different boat that takes us whale watching?
For guests on our full-day Seattle to San Juan Island with Whale Watching tour, you will remain on the vessel in the same seats and depart from the Friday Harbor pier once those guests who are not participating in the tour disembark the vessel. We then depart at 12:15pm from the Friday Harbor pier to begin our whale & sealife search.
When is the best time for whale watching? What whales will we see?
The Salish Sea is world famous for observing a vast array of whales and sealife. Please check out this 2021 guide to Seattle whale watching.
What happens if we don't see whales on our whale watching tour?
As part of our Whale Watching Guarantee, if you don’t see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange.
Are there multiple classes for seat selection on San Juan Clipper?
While there is only one class of service on San Juan Clipper, you are able to select your seats on either the upper or lower deck during the online booking process.
What if I want to change my seats on San Juan Clipper?
You can quickly change or confirm your seats by visiting our seat selection portal.
Can I book overnight packages on San Juan Island or customize a trip booking?
Unfortunately, due to COVID-19 impact staff resource constraints, we are not currently booking our San Juan Island with whale watching overnight package. We are only able to book either the whale watching day trip or legs of transportation for the San Juan Clipper ferry to/from Friday Harbor.
However, you are welcome to purchase round trip travel for your overnight stay and we can then amend your reservation to add whale watching for you to your outbound trip from Seattle. Should you wish to proceed with this option, once you have made your reservation, please call us at 1 (800) 888-2535 and an expert reservations agent will assist you.
Do you have recommendations for things to do on San Juan Island?
Lots! We are very passionate about Friday Harbor and San Juan Island and have mapped out 25 of our favorite things to do when visiting the island. Let us know if you need more ideas!