Careers

Position Overview

FRS Clipper seeks enthusiastic, upbeat individuals who share our love of the Pacific Northwest and want to join our talented team of Onboard Cruise Attendants. This position offers a fun, rewarding and challenging job, working on the water, and meeting new friends! Your primary job will involve high interaction with passengers, food service and tour sales, and being an all-around great host to our guests onboard the boat. Enjoy the beautiful destination of Victoria, British Columbia!

Key Responsibilities:

• A genuine desire to provide exceptional customer service while creating amazing memories for our guests
• Sell Clipper products while underway: food, beverage, sightseeing tours, gift shop and duty free
• Motivated and take all opportunity to meet sales goals
• Use Point of Sales system
• Luggage handling
• Vessel cleaning and maintenance

Key Requirements:   

• Must possess a US Passport; or a Passport with ability to exit/enter the USA and Canada
• No DUI/DWI, negligent driving, or felony convictions (this will disqualify your entry into Canada)
• Must pass a required Pre-Employment Drug Screen (including cannabis) and pass random USCG drug screens – paid for by FRS Clipper
• Complete a USCG Basic Safety Training course – paid for by FRS Clipper
• Complete a USCG Medical Fitness exam – paid for by FRS Clipper

Other Requirements:

• A desire to be a great host to our guests onboard, engaging, and personable
• Punctual; Reliable
• Team Player; Strong Work Ethic
• Available to work any shift (10, 12-hour shifts), 4 days a week, including weekends and holidays
• Experience in restaurant, hospitality, and customer service with emphasis in sales a plus
• Able to lift 60lbs

Compensation: 

$17.50/hour + $25 Layover per diem + commission + tips (average earnings are $22 – 27/hour)

Benefits: 

Full-time, year-round employees are eligible for our comprehensive benefits package, outlined above

Schedule:

A typical workday is 10-hour shifts (plus a 3-hour afternoon Layover in Victoria); Enjoy working a schedule of 4 days on and 3 days off!

This is a full-time, year-round position with benefits. Also, a great opportunity for student seasonal work, willing to commit to 3 months.

Position Overview:

The Head of Operations leads our vessel related customer operations with a focus on optimizing the face-to-face guest experience for all our guests. The position is key in achieving our goal to be the best host. We are looking for somebody to join our management team with experience in leading a customer service team, constantly improving customer service, and organizing a department in the most effective way.

Key Responsibilities:

• Owns the overall success and direction of the operations department in Seattle and on Seattle based vessels.
• Owns the development, execution, and monitoring of the department’s strategy, plans, programs as well as short term and long-term goals, with a focus on safety and guest experience.
• Owns the development of a high performing crew that demonstrates best in class guest service on a daily basis, including recruiting, hiring, mentoring, training and coaching the team.
• Owns cooperation, relationships, and communication with other departments to ensure a seamless guest experience.
• Owns the department’s operational and financial performance, including monitoring and reporting.
• Owns the compliance with applicable regulations, governance, and efficient structure of the department’s organization, including policies, procedures, and programs. This includes administration of the Drug and Alcohol program as mandated by the US Coast Guard.
• Represents the organization to third parties in department related matters, including vendors, suppliers, and other business partners as well as government agencies, regulatory bodies, and similar functions.
• Perform other duties as assigned.

Qualifications and Skills Required:

• Experienced manager with strong interpersonal skills who always puts the customer first.
• Experience in establishing or improving a customer-centric culture in a company
• Goes above and beyond to ensure smooth daily operations, including “firefighting” on weekends, if necessary.
• Able to grow a team, delegate effectively to the team, provide feedback, and constantly ask for more.
• Experience in managing conflict within a team, and commitment to providing a positive work environment.
• Able to effectively communicate, both verbally and in writing.
• Good understanding of Key Performance Indicators for the performance of the department.
• Able to prioritize and adapt in an ever-changing environment.
• Minimum of five years’ experience as manager of customer facing teams, preferably in the hospitality or tourism industry. Sales leadership a plus.
• Bachelor’s Degree or relevant experience in a field related to tourism, hospitality, or similar areas with face-to-face customer service.
• Able to travel between the USA and Canada on a regular basis.
• Must hold or be able to obtain a valid TWIC card.
• Experience in using Microsoft Office suite.

Job Type:

Full-time, In person.

Schedule:

• Monday to Friday
• Weekends as needed

Compensation:

$75,000.00 – $100,000.00 per year

Supplemental pay types:

Commission pay

Benefits:

This position qualifies for our comprehensive benefits package, outlined above

Application Question(s):

• How many years’ experience as a manager of customer facing teams, preferably in the hospitality or tourism industry?
• Since this position requires the ability to travel to Canada, any history of DUI/DWI or Felony would prevent entry. To confirm, are you able to enter Canada?
• Are you willing to travel to Victoria, BC Canada on a regular basis?
• Do you currently have valid travel documents to enter Canada by boat (e.g., Passport, Passport Card, WA State Enhanced ID)?
• Are you able to work holidays and weekends if needed?

Language:

• English (Required)

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com

Position Overview:

FRS Clipper is a growing transportation service and tour operator, providing fast premium ferry travel between downtown Seattle, WA and Victoria BC—recently named the World’s Best Small City by Condé Nast Traveller readers. The Product and Marketing coordinator works closely with FRS Clipper’s product and marketing leaders to inspire our guests to book overnight trips and find the perfect activities for their getaway to Victoria BC or Seattle. This role requires strong attention to detail, the ability to deal with ambiguous situations, and a passion for creating excellent travel experiences. This individual will report directly to the Product & Account Manager while playing an overlapping support role for product related marketing tasks.

Summary of Key Responsibilities (not limited to the following):

• Supports product leadership in our contracting process with current partners and to expand our list of partners in the travel industry.
• Supports daily account management and associated tasks related to all FRS Clipper product partnerships across hotel, tour and transportation partners encompassing daily communication and problem solving as well as product contracting and optimization.
• Works closely with internal Reservations and Onboard Agent teams to resolve product issues in a quick and efficient manner as the partner liaison as directed by the Product Manager.
• Supports management of room inventory and rates across hotel partners, rates, stop sell verification and product updates for all partners.
• Develops expertise on Clipper’s destinations and supports internal and partner product training programs, ensuring Reservations and onboard agents are up to date on all products and activities sold by the company and partners are kept abreast of latest FRS Clipper product offerings.
• Assists in executing marketing opportunities, including social campaigns, pricing promotions, and site content that highlights FRS Clipper’s hotel and tour partners and inspires travel aboard the Clipper V.
• Develops expertise on Clipper’s destinations and assists with training events for new team members. As needed, represents FRS Clipper at product tradeshows and travel industry events.
• Works closely with our tech team to ensure that partner listings on our site are both compelling and accurate. As needed, works to resolve errors/inaccuracies in listings and ensures updates are completed in a timely manner.
• Coordinates partnership collaborations such as giveaways and exclusive discounts for Clipper guests as directed by Marketing team.
• Provides updates to partners on how they are featured in Clipper marketing campaigns.
• Distributes print collateral and other marketing assets to industry partners as needed.

Qualifications and Skills Required:

• 1-3 years of professional experience in related roles.
• Excellent written and verbal communications skills.
• Intermediate to advanced Excel skills.
• Demonstrated ability to work and solve problems independently.
• Demonstrated attention to detail.
• Ability to travel to the United States and within Canada

Preferred Qualifications and Skills:

• Travel and Tourism industry experience.
• Experience with marketing and design software such as Mail Chimp, Sprout, and Canva.

Job Type: Full Time, 40 Hours per week

Salary: $24.00/hr

Benefits:

• Extended Health Care Insurance
• Dental Care
• Life, AD&D, Disability Insurance
• Employee Family Assistance Program
• RRSP Participation & Employer Match
• Paid Vacation, Sick, and Holiday Leave
• Employee perks include Travel Benefits with Alaska Air, Industry Rate Discounts with our Hotel and Tour Partner, Free Access to Exercise Facilities in Seattle & Victoria

Physical setting: 

In Victoria office 4 days per week minimum with 1 optional day remote after an initial period.

Ability to commute/relocate: 

Reliably commute or planning to relocate before starting work to Victoria, BC V8V 2G6

Schedule:

 Monday to Friday – some evening or weekend work as needed for trade or industry events and training.

Travel: 

Ability to travel to US and regular travel to Seattle required

Job Types:

Full-time, Permanent

Pay:

From $24.00 per hour

Flexible Language Requirement:

• French not required

Education:

• Bachelor’s Degree (preferred)

Experience:

• Product/Marketing: 1 year (required)

Application question(s):

• Do you have the required ID/documentation to gain entry into the US?
• Are you willing to travel to the US on a regular basis?
• Do you live in/near Victoria, or are can you commit to relocate to Victoria immediately?

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com