Careers

Job Summary:

 As a Customer Service Specialist at FRS Clipper, you will be the first point of contact for our past, current, and future guests. You will play a crucial role in setting the tone for their experience with the company. Your primary responsibility is to provide exceptional customer service, embodying our mission of being “The Best Host” by delivering positive, personalized, and professional assistance to all guests.

About the Successful Candidate:

The successful candidate will be a friendly, approachable, and team-oriented individual who takes pride in delivering exceptional customer service. You will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries and concerns with patience and professionalism. You will be comfortable working in a fast-paced environment, managing multiple tasks, and maintaining a calm demeanor under pressure. A passion for helping others and a strong commitment to our company’s mission of being “The Best Host” will be key to your success in this role. 

Key Responsibilities:

Guest Interaction:  

• Greet guests in a friendly and professional manner in person, over the phone, online chat or email.  Ensure a positive first impression of FRS Clipper.

Customer Assistance:  

• Address customer inquiries, provide helpful and accurate information, direct sales opportunities to the appropriate Sales Specialist, and assist guests with changes to their existing reservation.  

Operational Support:  

• Ensure a smooth guest experience while you assist with morning and afternoon check-in for vessel departures.  
• Check-in luggage, bikes, and pets; collect the applicable fee
• Print boarding passes and tour vouchers
• Confirm guests have required travel documents for entering Canada and re-enter for the US
• Make reservations for ‘walk-up passengers’ 

Team Collaboration:  

• Work closely with team members to ensure a seamless experience for guests.  
• Provide phone and sales support to the Sales Specialist during high-call volume.
• Complete dynamic bookings involving vessel classes, hotels, and tours; identify upsell opportunities.
• Check passenger manifests and confirm accuracy of their booking and passenger information, contacting guests to collect missing information.
• Reconcile passenger manifest post departure by cross checking the passengers on the vessel are also on the manifest.
• Assist with Travel Credits clean-up monthly.
• Other duties as assigned.

 Brand Representation:

• Uphold the company’s mission and values, reflecting a positive image of FRS Clipper through every interaction.

Qualifications and Skills Required:

• Proven experience in a customer service environment.
• Ability to multi-task and pay attention to detail while working in a fast-paced, high-pressure environment.
• A positive attitude with a customer-centric mindset.
• Strong interpersonal skills and the ability to stay calm in stressful situations.
• Strong communication skills; able to read, write and speak English fluently.
• Able to lift and carry up to 50 pounds.
• Possess proper identification to enter Canada, to be confirmed before hiring.  Please note a criminal record or DUI can prevent entry into Canada and disqualify you from consideration for the position. 

Education Required:

• High School Diploma or equivalent.

Job Type:  Non-Exempt – Full Time, 40 hours/week

Salary:  $21.50/hr + up to $350.00 monthly bonus based on team achieving KPIs

Schedule:  Must be able to work any day of the week, starting at 5:15am or 5:45am.  Two days off.

Job Summary:

We are seeking a highly organized and proactive Office Administrator to provide administrative support to the CEO and ensure the smooth operation of our office. The successful candidate will be a detail-oriented and efficient professional with excellent communication skills, able to manage multiple tasks and prioritize effectively in a fast-paced environment. This role is crucial in facilitating day-to-day office operations, handling correspondence, managing schedules, and assisting with various executive tasks.

Key Responsibilities:

• Administrative Support:  Provide comprehensive administrative support to the CEO, including managing Outlook calendar, scheduling appointments, and organizing meetings.  Support HR and the Payroll Administrator in Onboarding and Orientation of new-hires.

• Communication Management:  Handle incoming calls, emails, and other correspondence, as well as maintain memberships in Canadian organizations on behalf of the CEO.

• Document Management:  Prepare, edit, and proofread reports, presentations, and other documents for the CEO, ensuring accuracy and professionalism.

• Office Coordination:  Oversee office supplies, maintain inventory, and manage office equipment, ensuring the office runs smoothly and efficiently.

• Meeting and Event Coordination:  Organize internal and external meetings, events, and conferences, including logistical arrangements such as travel, accommodations, and meeting agendas.

• Record Keeping:  Maintain organized filing systems, both physical and digital, and ensure confidential information is handled appropriately.

• Travel and Expense Management:  Coordinate travel arrangements, including booking flights, hotels, and transportation. Manage CEO’s expense reports and ensure timely submission.

• Project Assistance:  Support the CEO with various ad-hoc projects and tasks, helping to ensure timely completion of important initiatives.

• Office Environment Maintenance:  Ensure the office environment is well-maintained, including cleanliness, organization, and readiness for business operations.

• Brand Representation:  Uphold the company’s mission and values, reflecting a positive image of FRS Clipper through every interaction.

Qualifications and Skills Required:

• Certificate or equivalent work experience in administration, business, or related field.
• Proven experience in an office administration or executive support role.
• Excellent organizational and multitasking skills with an ability to manage competing priorities.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and attention to detail.
• Self-motivated, proactive, and able to work independently.
• Excellent time management and organizational abilities.
• A positive attitude with a customer-centric mindset.
• Ability to travel to Seattle, WA, USA on occasion.

Working Conditions:  

• Full-time; 30 hours/weekHere 
• In Office 4 x 7.5hr days
• Occasional work from home 
• Occasional travel to Seattle office

Compensation:  $30/hour

Benefits: 

• Extended Health Care Insurance 
• Dental Care
• Life, AD&D, Disability Insurance 
• Employee Family Assistance Program 
• RRSP Participation & Employer Match 
• Paid Vacation & Sick Leave