Email Us for Questions
Have a question? Check out our Frequently Asked Questions page for answers.
Should you have any additional questions or need to cancel/modify a booked trip, we kindly ask that all inquiries be submitted via the form below and our reservations team will respond as quickly as possible. Thank you for your patience and we look forward to welcoming you back!
From USA and British Columbia: 711
2701 Alaskan Way, Pier 69
Seattle, WA 98121
Mon – Fri, 10:00 am – 3:00 pm PT
Call Center Hours
Toll Free: 800-888-2535
Mon – Fri, 7:00 am – 7:00 pm PT
Please be aware that call times may be longer than usual due to high call volume. Thank you for your patience and understanding.
Our terminal in Seattle is only open 6:30am – 10:30am for check-in and processing. We do allow walk-up day-of guests to purchase tickets if space allows.
Our terminal in Victoria is currently open 10am – 5pm. We do allow walk-up day-of guests to purchase tickets if space allows.
Have a question? Check out our Frequently Asked Questions page for answers. Should you have additional questions or need to modify/cancel an existing reservation, please submit an inquiry below and allow 3-4 business days for a response.