Email Us for Questions

Have a question? Check out our Frequently Asked Questions page for answers.

We are now operating our Seattle to Victoria fast ferry and booking our Victoria Hotel Packages and Seattle Hotel Packages as well as our Half Day Whale Watching Tour.

Should you have any additional questions or need to cancel/modify a booked trip, we kindly ask that all inquiries be submitted via the form below and our reservations team will respond as quickly as possible. Thank you for your patience and we look forward to welcoming you back!

Hearing impaired
From USA and British Columbia: 711

Administration
FRS Clipper
2701 Alaskan Way, Pier 69
Seattle, WA 98121
Phone: 206-443-2560
Mon – Fri, 10:00 am – 3:00 pm PT

Call Center Hours

Toll Free: 800-888-2535
Mon – Fri, 8:00 am – 5:00 pm PT
Please be aware that call times may be longer than usual due to high call volume. Thank you for your patience and understanding. 

Terminal Hours

Seattle:

Our terminal in Seattle is only open 6:30am – 10:30am for check-in and processing. We do allow walk-up day-of guests to purchase tickets if space allows.

Victoria:

Our terminal in Victoria is currently open 10am – 5pm. We do allow walk-up day-of guests to purchase tickets if space allows.

Email us

Have a question? Check out our Frequently Asked Questions page for answers. Should you have additional questions or need to modify/cancel an existing reservation, please submit an inquiry below and allow 3-4 business days for a response.

  • Please note all Contact Us inquiries are sent to our Reservations email inbox. We kindly ask if you sent an inquiry to our Reservations email inbox previously, to await our response and not submit a duplicate inquiry. Thank you!
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