Everything You Need To Know About Your Clipper Vacation!
When you plan a vacation, you want to know exactly what you’re getting. At Clipper Navigation, Inc., we want you to know all about the terms and conditions that you are agreeing to by booking your vacation with us – this includes all the rules and regulations that govern your trip! Don’t let your vacation be foiled by the unexpected. Read the terms and conditions thoroughly so you’ll know everything you need to know to have a wonderful booking experience.
What is Clipper Navigation, Inc. Responsible For?
Transportation of passengers and baggage is provided by Clipper Navigation, Inc. and is governed by the “Terms and Conditions” available at all Clipper Terminals. As to overnight packages, Clipper Navigation, Inc. provides no warranties, either express, implied or statutory, including but not limited to any warranty of merchantability or fitness for a particular purpose. Clipper Navigation, Inc. issues tickets and coupons covering transportation, hotel accommodations and other services and facilities only as agents for such other companies that furnish such services and facilities.
Clipper Navigation, Inc. shall not be held liable for loss of or damage or injury to property, or injury to person caused by reason of any 1] defect, negligence or other wrongful act of omission by any other transportation company, any hotel, any agency or any other such party providing such services or facilities; and 2] strike, war, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control. Clipper Navigation, Inc. reserves the right to withdraw any overnight package at any time and to make such changes and alterations as may be found necessary for the proper handling of said overnight packages.
CLIPPER NAVIGATION, INC.
PASSENGER FARES, RATES AND CHARGES
NAMING PASSENGER FARES
RULES AND REGULATIONS GOVERNING THE MOVEMENT OF
PASSENGERS ABOARD VESSELS OWNED OR OPERATED BY THE COMPANY
SEATTLE, WASHINGTON, U.S.A.
VICTORIA, BRITISH COLUMBIA, CANADA
FRIDAY HARBOR, WASHINGTON
Clipper Navigation, Inc.
Statement of Identification
EFFECTIVE 20 FEBRUARY 2018
Clipper Navigation, Inc., a U.S. corporation and its subsidiaries Clipper Navigation Ltd., (a Canadian Corporation), San Juan Express, Inc., (a U.S. Corporation) and Mosquito Fleet, LLC (a U.S. Corporation) for the purpose of these tariffs, rules and regulations, will be known as “The Company”.
A passenger is any person who has paid for and/or has in their possession a valid ticket, issued by the company.
Tariff Bulletin Number
SEATTLE/VICTORIA, SEATTLE/FRIDAY HARBOR AND VARIOUS INTRASTATE DESTINATIONS
For passenger fares and schedules refer to current published brochure.
Tariff Rules and Regulations
- Fares are subject to change without notice and may include local or federal taxes where applicable in the United States and Canada.
- All special fares are subject to rules and conditions of carriage as defined by the Company.
- Rescheduling service charge of $15.00 per person may be assessed on every ticket issued.
- The company reserves the right to refuse to refund any portion of a ticket that is mutilated, lost or stolen.
- The Company reserves the right to refuse carriage to any passenger holding a valid ticket, and will refund any unused portion of the ticket.
- A child is defined as any person 1 through 11 years of age.
- A senior citizen is defined as any person 65 years of age or over.
- These fares are subject to change with major fluctuations in the exchange rates (see current published brochure).
- Fuel surcharges may be applied to all transportation fares.
- All dollar amounts listed in these rules and regulations are in U.S. dollars unless otherwise noted.
- A separate cancellation policy applies to group bookings, advance purchases fares and tour packages. There is no refund on unused portions of a reservation.
Administration Office Address
Clipper Navigation, Inc.
2701 Alaskan Way (Pier 69)
Seattle, WA 98121-1199
RULE NUMBER 1 – DEFINITIONS
1.1 One – Way
Any trip that has completed one leg of travel in any direction and terminates in a city that is not the city of origin.
1.2 Round Trip/Return
Any trip that has completed at least two legs of travel, one in either direction, and returns to the city of origin will be classed as a round trip.
20 persons or more traveling together on all segments of the trip will be classed as a group.
Any group or individual that will use 100% of the seats of the vessel will be considered a charter, subject to vessel availability.
Any person that has reached their 12th birthday at time of travel will be considered an adult for tariff purposes.
1.6 Senior Citizen
Any person that has reached their 65th birthday at time of travel will be considered a senior citizen for tariff purposes.
Any person that has reached 1 year of age through 11 years of age at time of travel will be considered a child for tariff purposes.
Any person that has not reached 1 year of age at time of travel will be classed as an infant for tariff purposes.
1.9 Service Charge
A non-refundable re-ticketing and reschedule charge of $15.00 may be applicable to every ticket issued.
All tariffs and charges will be in either Canadian or American dollars (Cash). The Company will accept either currency as payment providing the entire ticket is paid for in the same currency.
The Company reserves the right to change or alter the schedule to meet traffic demands.
1.12 Credit Card Usage
Credit cards are accepted as a form of payment. The charge will be applied to the card in US funds and the credit card issuer will convert the purchase into the card’s issuing country’s currency.
RULE NUMBER 2 – SPECIAL FARES – DEFINITION AND DESCRIPTION
All reduced fares must be requested at time of reservation.
All special fares are subject to conditions for travel established by the Company.
Special fares will only be applicable on certain dates, departures, and seat availability may be limited.
2.1 Group Travel
- The group must be pre-paid at least 30 days prior to travel with single payment.
- All members of the group must travel together on all segments.
- A group rate ticket is valid only for the trip it was issued.
- Group rate tickets are non-refundable and nontransferable.
- With more than 15 days notice of cancellation, a group may receive a 50% refund. Cancellations received within 14 days and no-shows will be subject to forfeiture of the entire fare. A separate cancellation policy applies to accommodation packages.
2.2 Charter Travel
- The full amount of the applicable tariff for chartering the vessel must be paid per
- Charter tickets are non-refundable.
- The request for charter must be made in writing stating all of the pertinent detail
to the Sales Office, Attention: Group Sales Manager.
- A signed Transportation Charter Agreement is required for all charters.
2.3 Business Class
Business Class is available on select departures.
2.4 Advance Purchases
Non-refundable transportation tickets must be purchased at time of booking according to specific rules for each fare. Strict voyage and date restrictions apply and may vary by date and fare.
2.5 Family Plan
Discounted rate may apply for children traveling with a guardian (s) paying the adult fare. See current brochure. This fare is not available for groups.
2.6 Child Fare
Is applicable for children traveling with adults but not eligible for the Family Plan. Unaccompanied children (ages 8 – 11) will pay the current published fare for an adult.
NOTE: ACCEPTABLE FORMS OF PROOF OF AGE
State issued I.D. Card
2.7 Frequent Travelers
Individuals may sign up as part of the company’s Frequent Traveler program. Frequent Travelers who accumulate 200 points qualify for a free round trip ticket after submission and review of proof of travel.
ID Requirements for Customs & Immigration
RULE NUMBER 3 – IDENTIFICATION REQUIREMENTS FOR CUSTOMS & IMMIGRATION
3.1 Proof of citizenship is required for Customs and Immigration.
- U.S. or Canadian citizens are required to have a passport, Passport Card, Enhanced Driver License or an Enhanced ID Card. A passport is required for air travel.
- U.S. or Canadian children under the age of 16 can travel with a birth certificate or naturalization certificate.
- Passengers who are not citizens of the U.S. or Canada must have a passport and may also require a visa.
- Responsibility for ensuring proper documentation rests with the passenger.
- A felony may be a cause for denied entry into Canada. A D.W.I. (Driving while intoxicated), or D.U.I. (Driving under the influence) is considered a felony in Canada.
3.2 Passengers shall be solely responsible for obtaining all necessary travel documents. The company shall not be liable for any aid or information given by any agent or employee to passengers in connection with obtaining such documents.
3.3 Passengers shall pay the applicable fare whenever the company, on government order, is required to return a passenger to point of origin or elsewhere due to the passenger’s inadmissibility into or deportation from a country, whether in transit or destination.
Ticket Validity and Ticketing Time Limits
RULE NUMBER 4 – TICKET VALIDITY AND TICKETING TIME LIMITS
4.1 The Company reserves the right to establish advance purchase ticket time limits.
4.2 The Company reserves the right to automatically cancel any reservation that has not met the advance purchase ticket time limit.
4.3 The issuance of a ticket and receipt by the Company of the applicable fare will be a confirmation of the passenger’s reservation.
4.4 The Company reserves the right to collect a surcharge on the fare paid if an increase has occurred prior to the commencement of travel. There is no guaranteed fare if ticketed in advance.
4.5 Tickets, boarding passes and vouchers are non-transferable.
4.6 Tickets and boarding passes are valid only for the date and time shown on the document, however with a surcharge of $30.00 per person, tickets may be reissued or revalidated for another date or time as long as the Company is notified of the change prior to the scheduled departure time. No show reservations cannot be changed after scheduled departure time.
4.7 The Company reserves the right to refuse to accept any ticket, boarding pass or voucher that has been mutilated, lost or stolen.
4.8 The Company reserves the right to charge a forfeiture of fare for any ticket issued and not used.
4.9 The Company reserves the right to refuse transportation to a passenger upon payment to said passenger of a refund for any unused portion of the ticket.
4.10 A ticket is considered valid only after it has been properly endorsed by the Company.
4.11 The Company shall not be liable in the event of a ticket’s loss, destruction, or theft, or if the ticket is honored for transportation or refund when presented by any other person.
4.12 Ticket not valid for travel after 12 (twelve) months from date of issue.
4.13 The Company reserves the right to refuse refund requests for any unused voucher or boarding pass.
4.14 The Company reserves the right to deny any refund request received more than ninety (90) days after date of scheduled travel.
4.15 If a passenger fails to occupy space which has been reserved for him/her and the company fails to receive notice of cancellation of the reservation prior to the departure of the service, the company may cancel all reservations held by such passenger for the duration of their trip.
RULE NUMBER 5 – GROUP TICKETS
5.1 Group tickets are valid only for departures issued and are non-refundable and non-transferable if not used.
5.2 A group consists of 20 adult passengers or more.
5.3 For transportation, cancellations made 30-15 days prior to travel may be eligible for a 50% refund. Within 14 days of departure, reservations are non-refundable.
5.4 Hotel packages require a 10% nonrefundable deposit at the time of booking. Cancellation policies for hotel packages are as shown on group contracts.
5.5 All passengers must travel on the same itinerary to receive the group fare.
5.6 Reservations are booked in the name of the group.
5.7 A group escort name and contact phone number is required.
5.8 A list of names of all group members is needed seven (7) days prior to departure. Dates of Birth and Citizenship are required for international travel.
5.9 Seattle check-in is required one hour before departure to insure priority boarding status. Due to facility constraints, groups may be boarded with other passengers in Victoria.
5.10 Group escort must check-in on day of travel and distribute boarding passes to the individual group members.
5.11 On board meals may be pre-purchased.
5.12 Each passenger must carry proper identification for clearing customs. Minors must have written parental consent when traveling without parents(s).
RULE NUMBER 6 – CHARTERS
6.1 Vessel(s) may be available for charter.
6.2 Any group or individual utilizing 100 percent of the vessel will be considered a charter.
6.3 The full amount of the charter must be paid according to Transportation Charter Agreement terms.
6.4 Deposit must be paid within 10 days of date of Transportation Charter Agreement.
6.5 See Transportation Charter Agreement for terms relating to cancellation and refunds.
6.6 The request for charter must be made in writing stating all of the pertinent details to the Sales Office, Attention: Group Sales Manager.
6.7 Only written quotations will be honored.
6.8 A signed Transportation Charter Agreement is required for all charters.
RULE NUMBER 7 – CHECK-IN REQUIREMENTS
7.1 The Company reserves the right to refuse any passenger holding a valid ticket that has not boarded the vessel a minimum of 15 minutes prior to scheduled departure.
7.2 Luggage must be checked and passengers on-board no later than 15 minutes prior to scheduled departure.
7.3 Reservations for passengers not checked-in 15 minutes prior to scheduled departure will be canceled, with forfeiture of entire fare.
7.4 The Company requires all passengers’ names before departure. Dates of Birth and citizenship are required for international travel.
7.5 The Company may elect to establish a business class or frequent traveler service/reservation with special check-in considerations.
Acceptance/Non-Acceptance of Persons and Goods
RULE NUMBER 8 – ACCEPTANCE/NON-ACCEPTANCE OF PERSONS AND GOODS
8.1 The Company reserves the right to refuse passage to any person.
8.2 Unaccompanied Minor
The Company reserves the right not to accept any child under the age of 12 years, unless accompanied by an adult passenger. In addition, customs and Immigration advise that persons under the age of 19 years should have the following:
A) Written Parental/Guardian Consent For Travel.
B) Sufficient Funds to Support Themselves.
C) Return Ticket Out Of Country, And;
D) Proof of Citizenship.
The Company may not accept for carriage any pets, except by advance reservations. The animal must be in a kennel and accompanied by a paying passenger. EXCEPTION: Service Animals.
8.4 Ski, Snow Boarding and Golf Equipment
The Company will carry ski, snowboarding or golf equipment in limited quantities at the established rate if acceptably wrapped or packaged and advance notice is given. Waiver of liability required from accompanying passenger.
The Company will carry a limited number of bicycles at the established rate, and when prior arrangements are made, and when space is available and after completion of the Bicycle Acceptance and Notification of release form. Bikes will be stored on an outside deck while en route. Waiver of liability required from accompanying passenger.
8.6 Musical Instruments
- Musical Instruments must be packed in an appropriate case for travel (hard sided cases are strongly recommended).
- Musical instruments that are smaller than the carry-on luggage dimensions outlined in Rule Number 11.5 may be carried on board the vessel as the passenger’s one piece of carry-on luggage.
- Guitars or similarly sized instruments can be checked as one of the two allowed checked in items per passenger.
- Larger instruments are subject to cargo charges and will be checked in and handled by Company employees and are subject to space available on board the vessel.
- Fees and handling of musical instruments will be determined at check in.
- Passengers may elect to purchase a seat and carry-on the instrument subject to space availability on board the vessel and approval of the Company management.
- A Musical Instrument Acceptance waiver must be completed and signed by the passenger prior to transport of a Musical Instrument.
8.7 Boxes and other items
Boxes and other items may be accepted for carriage and will be reviewed at check-in for approval and applicable charges. If accepted for travel they are subject to space being available on board the vessel and a waiver of liability may be required to transport such items.
8.8 Firearms and Other Dangerous Goods
The Company will not accept for carriage firearms, ammunition, explosives, or any other form of goods considered dangerous. Any items confiscated by Customs may not be returned.
8.9 Unaccompanied Cargo
Refer to Rule Number 13 for Current Rules and Regulation.
8.10 Wheelchair Passengers
The Company will accept for carriage passengers in wheelchairs, on all vessels. If a wheelchair passenger is unable to care for themselves through the entire trip, they must be accompanied by a qualified attendant who will attend to those needs.
8.11 Peace Officers
The Company will accept for carriage any Peace Officer who may be carrying a firearm, providing the Peace Officer informs the Company (at the time of booking) that the officer will be traveling on official business, with the sanction of the government agencies of the countries that are involved.
Refer to Rule Number 11 for Luggage allowances
Personal Injury or Loss of Life
RULE NUMBER 9 – CLAIM FOR PERSONAL INJURY, OR LOSS OF LIFE
9.1 The Company will not be responsible for any personal injury on-board the vessel or otherwise which is not reported to a member of the crew, or to a ticket agent by the passenger prior to leaving the Company premises.
9.2 A completed Clipper Navigation, Inc., injury report must be submitted by the passenger prior to leaving the Company premises.
9.3 Time Limits for Asserting Claims
In any case governed by 46 United States Codes Section 183b, which is a United States statue that permits any ship owner to limit the time during which a passenger may file a claim or commence suit against a ship owner, a person may not maintain a lawsuit against Owner for loss of life or bodily injury unless written notice of the claim is delivered to Clipper Navigation, Inc. no later than six (6) months, and the lawsuit is commenced not later than one (1) year, after the day of death or injury. For all other claims including but not limited to claims for loss or damage to baggage, breach of contract, illness or death or injury not governed by 46 United States Code Section 183b, a person may not maintain a lawsuit against Owner or Ship nor will Owner or Ship be liable therefore, unless Clipper Navigation, Inc. is provided with written notice of claim within 30 days from the date the claim arises and the lawsuit for such claim is commenced not later than one hundred eighty (180) days after such date.
9.4 Governing Law; Venue
This contract is issued at Seattle, Washington and will be construed in accordance with the general maritime law of the United States. All disputes and matters whatsoever arising under, in connection with or incident to this contract shall be litigated, if at all, in and before the United States District Court for the Western District of Washington at Seattle or in the courts of the State of Washington, U.S.A., to the exclusion of the courts of any other state or country.
Operation of the Vessel
RULE NUMBER 10 – OPERATION OF THE VESSEL
10.1 The Company will not accept any liability arising from an alteration in the published schedule or route.
10.2 The Company does not guarantee that the service shall start or arrive at the time stated in the schedule and will not be liable for any additional costs incurred by the passenger as a result of any delay.
10.3 The Company may cancel any scheduled operation if in its opinion the safety of the passengers, crew, or vessel could be in danger.
10.4 The Master of the vessel will be considered the ultimate authority whenever the vessel is in operation.
10.5 The liability of the Company will cease when passengers and other traffic are landed at any port.
10.6 The Company reserves the right to substitute a vessel or cancel any operation entirely if it becomes necessary for any reason beyond the control of the Company.
10.7 The Company will not be held responsible for injury, loss or damage that shall result from an act of God, public enemy, or any other such acts.
RULE NUMBER 11 – LUGGAGE ALLOWANCE
11.1 Each adult fare passenger will be allowed 2 pieces of checked luggage at $20.00 per piece. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62” (Length + Width + Height). Fees for checked luggage will be collected on the day of travel.
11.2 Additional luggage will be allowed at the cost of $30.00 per segment, per piece (up to 4 pieces) providing there is space available. Passengers with more than 4 pieces of luggage per person may be accepted on a case by case basis and will be charged cargo rates.
11.3 Luggage in excess of 50 pounds will be allowed at the cost of $30.00 per segment, per piece providing there is space available.
11.4 Luggage in excess of 70 pounds will be allowed at the cost of $40.00 per segment, per piece providing there is space available.
11.5 Each adult fare passenger will be allowed one piece of carry-on luggage, not exceeding the overall dimensions of 24” x 16” x 10” and no heavier than 20 pounds. The Company disclaims liability for loss or damage to carry-on baggage.
11.6 Golf clubs, skis and snowboards may be checked as one of the two pieces allotted to a passenger. If passenger already has two pieces of luggage to check, the golf clubs, skis or snowboards will be accepted at the cost of $20.00 per segment, per piece.
11.7 Non luggage items may be accepted on a case by case basis and will be charged cargo rates.
Luggage Liability and Acceptance
RULE NUMBER 12 – LUGGAGE LIABILITY AND ACCEPTANCE
12.1 The Company can refuse to carry any article that is considered harmful or dangerous to the Vessel, passengers, crew, or other goods being transported.
12.2 Any article that by its nature would be considered contrary to the law of the land of either country will not be accepted.
12.3 The Company is not liable for any loss or damage to luggage that is not a direct result of gross negligence on the part of the Company’s employees or its representatives.
12.4 The Company will only be liable for a claim for loss or damage not exceeding $250.00.
12.5 The Company will not be liable for any loss or damage to luggage that is not reported in writing prior to the passenger leaving the Company premises.
12.6 The Company reserves the right to not carry any personal luggage that is not securely fastened.
12.7 The Company assumes no responsibility and will not be liable for loss of or damage to protruding parts of luggage and other articles of checked baggage, including, but not limited to, wheels, feet, pockets, hanger hooks, pull handles, straps, zippers, locks and security straps. Furthermore, The Company assumes no liability for defects in baggage manufacture or for minor damage arising from normal wear and tear, such as cuts, scratches, scuffs, stains, dents, punctures, marks and dirt.
12.8 Clipper Navigation, Inc. assumes no liability for any personal items that are packed or stored within checked or carry-on passenger baggage. This includes, but is not limited to: cameras, computers, jewelry, cash, strollers, documents, medications, and other similar high valued items. Such items are the sole responsibility of the passenger.
RULE NUMBER 13 – CLIPPER CARGO
13.1 Clipper Cargo is a freight service offering carriage between Seattle and Victoria.
13.2 Clipper Cargo can carry anything from a small package to a 2,000 pound pallet.
13.3 Clipper Cargo does not perform Custom brokerage service nor is it responsible for applicable Duty, Custom Fees or Taxes. A brokerage firm can be recommended.
13.4 For current rules and conditions of carriage refer to reverse side of the Bill of Lading.
13.5 For current rates refer to current published brochure.
13.6 Excess cargo will be allowed as space is available.
13.7 Animals or livestock will not be transported as cargo.
Third Party Liabilty
RULE NUMBER 14 – THIRD PARTY LIABILITY
14.1 The Company is responsible to you in making arrangements for the tour services offered in our current brochure, including transportation, sightseeing, and hotel accommodations. The third party carriers, hotels, and other suppliers providing services are independent contractors and are not agents, employees, or servants of, or joint ventures with the Company or its affiliates.
14.2 All certificates and other travel documents for tour services issued by the Company are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied.
14.3 If after the tour departure, the services included in the tour cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the expense will be payable by the passenger.
14.4 The Company reserves the right to withdraw any overnight package at any time and to make such changes and alterations as may be found necessary for the proper handling of said overnight packages.
14.5 Prices Include:
- Transportation as specified in the itineraries.
- Accommodation, Sightseeing and Meals as specified in the itineraries.
- Applicable taxes and fees.
14.6 Prices Do Not Include: Insurance of all kinds; phone calls; beverages; meals not detailed in the itinerary; gratuities to taxi, courtesy van, or tour drivers; items of a personal nature; excess baggage; optional excursions; etc. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition, or due to illness, or as a consequence of official action by the government of any country visited.
14.7 No refunds will be made on unused tours, transfers or accommodations when voluntarily canceled or omitted by the passenger, or for missed package features due to airline or other third-party-transportation providers’ delays or for other acts beyond our control.
14.8 Travel Agents and Tour Operators: The Company is not responsible for the financial conditions or integrity of any travel agent or tour operator utilized by the passenger in connection with the Victoria Clipper and services provided by the Clipper. In the event that a travel agent or tour operator fails to remit to us any monies paid by you to the travel agent or tour operator, you remain liable for the fare due us, regardless of whether we demand payment before or after initial departure. Any refund made by us to a travel agent or tour operator on your behalf is considered, for purposes of this contract, as being the same as payment to you whether or not the monies are delivered by the travel agent or tour operator to you.
14.9 The Company shall not be held liable for loss of or damage or injury to property, or injury to person caused by reason of any:
1. Defect, negligence or wrongful act of omission by any other transportation company, any hotel, any agency or any such party providing such services or facilities; and
2. Strike, war, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control.
The Clipper Vacations GTFS data feed is licensed under a Creative Commons Attribution 4.0 International License.