Careers

Job Summary:

FRS Clipper seeks a skilled and experienced individual to fill the role of Chief Engineer for our high-speed passenger catamaran.  This position is a key member of the team providing safe operation and maintenance of all propulsion, hydraulic, electrical, and auxiliary systems aboard the vessel.  The position encompasses hands on labor, plant operations, project planning, and record keeping. 

The Chief Engineer reports to the Staff Engineer and the Technical Superintendent ashore and is supported by the Port Engineer.  This creates a small, fast, and innovative engineering team.  The successful candidate is an experienced, knowledgeable, and motivated person who is looking for an employer who values their effort and abilities.

Status: Full-Time, Part-Time, or Seasonal.

Location:  Seattle, Pier 69 Waterfront

Schedule:  12 hour Shifts (varies daily).  Day shift.  Weekends and Holidays (scheduling does have some flexibility).  A full-time schedule usually includes 15 shifts per month.  

The fast ferry and international route are unique in the Pacific Northwest.  FRS Clipper is homeported in Seattle, travels daily to Victoria, BC., and the schedule allows you to be home nightly.  There are no accommodation onboard.

About the vessel

• Flag: Bahamas Class: DNV
• 167 feet long, 40 feet wide
• 525 passengers + crew
• 2.75 – 3 hour sailing time per leg of journey
• 4x MTU 12V4000 @ 6960kw / 9333hp Main Engines
• Kamewa waterjet propulsion system, standard cruising speed of 30 knots

Key Responsibilities

• • Monitors, inspects and repairs vessel’s equipment
  • Records repairs, inspections, and work into the preventative maintenance system
  • Bunkers fuel, oil and water
  • Operates the vessel plant including main propulsion, auxiliaries, safety systems, house systems and electrical systems
  • Monitors vessel seaworthiness, crew and safety as well as environmental protection
  • Maintains and repairs technical equipment of the fleet and related on shore equipment
  • Contributes to the conversion and modification of the vessels
  • Contributes to compliance with all applicable class, flag state and port state rules and applicable requirements by regulatory agencies
  • Participates in the safety management system

• Provide excellent customer service while ensuring a safe, reliable, and enjoyable travel experience for our guests.

Certification

• Chief Engineer Of Motor Propelled Vessels (no restrictions) 

OR  

• Chief Engineer (Limited) Of Motor Propelled Vessels less than 1600 GRT Upon Oceans, Near Coastal, and Great lakes

Also REQUIRED:

• STCW III/2 Chief Engineer 
• STCW Medical Certificate
• TWIC
• Passport (US or Canadian citizen only)
• Comprehensive knowledge of marine systems 
• Ability to read and interpret system drawings
• Ability to freely travel to Canada
• Basic familiarity with Microsoft Office and/or 365

Requirements

• Must be a citizen of U.S or Canada
• Must be able to travel to Canada 
• No DUI/DWI, negligent driving, or felony convictions (this will disqualify your entry into Canada)
• Pass a required pre-employment drug screen (includes cannabis) (paid for by FRS)
• Team leader with a positive attitude and strong work ethic
• Comprehensive knowledge of marine systems 
• Ability to read and interpret system drawings
• Basic familiarity with Microsoft Office and/or 365

Wage:  $50-55/hour.  Day rate is estimated between $600-$900

Benefits:

• Health, Dental, Vision Insurance
• Paid Time Off (PTO)
• 401(k) + company match
• Flexible spending account
• Health savings account
• Life Insurance
• Employee Assistance Program
• Employee free travel aboard the boats
• Friends and Family discount

Position Overview:

FRS Clipper seeks an individual who shares our passion and love of the Pacific Northwest working in the travel and hospitality industry. We are looking for an ambitious and energetic person who wants the opportunity to develop and grow our sales department. This role requires someone who enjoys establishing new relationships with top ranking travel agent resellers and local concierges while representing the FRS Clipper brand and driving awareness to the travel industry and public.

The Sales Manager/Trade Accounts is responsible for developing, maintaining, and growing trade account partnerships to achieve revenue and market share goals at agreed budget levels; grow and increase sales and penetration levels according to budget; and successfully develop and execute the strategic sales plan to achieve passenger and revenue goals. This position reports to the Director of sales and marketing for FRS Clipper.

Key Responsibilities & Accountabilities:

• Create and carry out yearly sales plans for top travel advisor, consortia and concierge accounts, tailoring the approach to each partner’s needs, and regularly track results to ensure strong return on investment.
• Seek out and foster Group & Charter business; Maintain contact with originating agent from the beginning of process through to the departure of the group and follow up upon return.
• Negotiate, maintain, and manage sales agreements. Produce and provide frequent sales reports.
• Manage commissions, back-end incentives, and any applicable coop marketing plans.
• Negotiate mutually agreed upon coop marketing plans and oversee the execution and report the results of each marketing initiative.
• Work with senior leadership and peers to develop and implement an effective sales plan for training, educating, and servicing of all members of the organizations.
• Coordinate the training programs to achieve broader awareness of FRS Clipper’s products and services.
• Responsible for working within budget guidelines and effectively monitoring spending.
• Monitor sales and revenue performance for each account, ensuring market share targets are achieved and recommending actions when needed .
• Attend account conferences, conventions, marketing workshops, training events, webinars, and live sessions as necessary.
• Provide in-house and webinar product training and general sales presentations to travel agents, as much as needed. (2 per month minimum)
• Stay abreast of competitor activities and promotions and remain up to date on overall trends within the industry. Provide insights and feedback to management team and peers.
• Liaise with local DMOs to keep abreast of convention-based sales and partnership opportunities.
• Build relationships with corporate decision makers to encourage group and individual employee travel. (Microsoft, Boeing, Amazon etc.)
• Ensure the accounts database is always accurate and up to date in the reservations systems.
• Maintain an in-depth understanding and use of the booking system & organization in our file management system.
• Ensure all relevant FRS Clipper staff members are educated and aware of each key accounts’ standards.
• Participate in the overall development of sales policies and practices.
• Provide weekly reporting for all activities.
• Attend industry events and mixers as much as possible.
• Other duties as required and assigned.

Key Personal Attributes & Qualifications:

• Must have excellent oral and written communication skills, along with being able to accept novel and diverse work-related problems and situations.
• Must be able to analyze causes of interpersonal conflictand be able to resolve complex issues and challenges.
• Must have the ability to manage multiple projects and opportunities in a fast and quickly changing environment, under tight deadlines.
• Must be detail-oriented and have great follow-up.
• Must be able to travel.
• Must be an effective negotiator and closer. Must have a strong sense of urgency.
• Drive for Results/Action-Oriented – able to target and achieve results, show energy, and react to opportunities.
• Planning and Organization, work systematically/efficiently, handle distractions and interruptions.
• Learning/Problem Solving – able to understand the issue and underlying causes, apply new information quickly, and tackle hurdles creatively.
• Heavy customer service focus – able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer problems, ensure commitments to customers are met, and solicit opinions and ideas from customers. Is committed to increasing customer satisfaction and is responsive to internal customers.
• Interpersonal Savvy – able to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints.
• Integrity/Trust – able to deal with others in a straightforward and honest manner, be accountable for actions, maintain confidentiality, and support company values.

Performance Indicators (metrics, KPIs, qualitative assessments):

• Increase engagement and business growth within each account.
• Ensure that overall and individual account targets are achieved.
• Deliver the objectives within budget.
• Maintain accurate records of sales activities, record trainings, appointments, tasks, group and charter calls, customer feedback and other sales activities weekly.
• Weekly sales visit targets for specific accounts.
• Based on the annual sales plan, develop, and implement a detailed plan by key account and report the details in advance using MS Outlook.
• Key accounts are to be contacted at a minimum of once every 6 weeks (phone/virtual/in person)

Academic and Professional Qualifications:

• 4-year College degree or job experience equivalent.
• 5 + years’ relevant travel industry sales experience required.

Additional:

• Advanced knowledge in Microsoft programs (Word, Excel, PowerPoint, and Outlook, Teams).
• Vision correctable to 20/20 with reasonable accommodation required.
• Able to lift 20 lbs. with reasonable accommodation preferred.

Job Type: Full Time, 40 Hours per week

Salary Range: $70-80K + annual incentive

Benefits:

• 401(k), 401(k) matching
• Employee Assistance Program
• Employee discount on Clipper ferries
• Health, Dental, Vision insurance
• Health savings account
• Flexible spending account
• Life insurance
• Paid time off

Physical Setting: Office minimum 4 days a week (1 WFH) unless out on sales calls.

Schedule: Monday to Friday

Travel: Ability to travel to Canada and other travel as required by the job