Careers

Position Overview:

Answer incoming calls from customers to provide information and make reservations. Providing general customer service and ticketing services at the Seattle Terminal. Handle general administrative duties related to the reservations process.

Key Responsibilities:

• Offer consultative selling and services to clients, maximize every sales opportunity through all channels of communication (Inbound calls; e-mails, chat or other).
• Provide guests with accurate and correct product and service information.
• Deliver excellent and professional internal and external customer service.
• Use questioning and listening skills that support effective (telephone) communication.
• Make reservations over the phone or in person for walk-up guests.
• Identify upsell opportunities.
• Be responsible for achieving individual goals and contribute to the overall team and company targets.
• Execute early morning guest check-in.
• Assist with luggage check-in.
• Check passenger manifests to ensure accuracy of bookings.
• Day to day general office duties supporting the reservations office.
• Other duties as assigned.

Qualifications and Skills Required:

• Previous phone experience, preferably with a multi-line phone or in a call center or customer service environment.
• Ability to multi-task and pay close attention to detail while working in a fast-paced environment.
• Be able to lift and carry up to 50 pounds.
• Be able to read, write and speak English fluently.
• Have strong interpersonal skills and the ability to stay calm in stressful situations.
• Strong customer service skills.
• Have proper identification to travel to Canada (passport/Enhanced Drivers License).
• A desire to be a great host to our guests, engaging, and personable.
• Punctual; Reliable; Team Player; Strong Work Ethic

Education Required:

• High School Diploma or equivalent.

Job Type:

• Full-time / In-person

Benefits and Other Compensation:

• Compensation $20/hour + commission (average earnings are $20 – 28/hour)
• This position is eligible for commission earnings.

Benefits: 

• Full-time, year-round employees are eligible for our comprehensive benefits package, outlined above
• Our employees receive exciting perks, such as travel benefits through Alaska Air, industry rate discounts with our hotel and tour partners, and free rides aboard our vessels!

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Language:

• English (Required)

Application Questions:

• Since this position requires the ability to travel to Canada, any history of DUI/DWI or Felony would prevent entry. We advise this policy to all of our passengers as well. To confirm, are you able to enter Canada?
• Are you willing to travel to Victoria, BC Canada?
• Are you able to work holiday and weekends if needed?
• Are you able to lift and carry up to 50 pounds?
• Do you currently have valid travel documents to enter Canada by boat (e.g., Passport Book, Passport Card, Wa State Enhanced ID, etc)?

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com

Position Overview

FRS Clipper seeks enthusiastic, upbeat individuals who share our love of the Pacific Northwest and want to join our talented team of Onboard Cruise Attendants. This position offers a fun, rewarding and challenging job, working on the water, and meeting new friends! Your primary job will involve high interaction with passengers, food service and tour sales, and being an all-around great host to our guests onboard the boat. Enjoy the beautiful destination of Victoria, British Columbia!

Key Responsibilities:

• A genuine desire to provide exceptional customer service while creating amazing memories for our guests
• Sell Clipper products while underway: food, beverage, sightseeing tours, gift shop and duty free
• Motivated and take all opportunity to meet sales goals
• Use Point of Sales system
• Luggage handling
• Vessel cleaning and maintenance

Key Requirements:   

• Must possess a US Passport; or a Passport with ability to exit/enter the USA and Canada
• No DUI/DWI, negligent driving, or felony convictions (this will disqualify your entry into Canada)
• Must pass a required Pre-Employment Drug Screen (including cannabis) and pass random USCG drug screens – paid for by FRS Clipper
• Complete a USCG Basic Safety Training course – paid for by FRS Clipper
• Complete a USCG Medical Fitness exam – paid for by FRS Clipper

Other Requirements:

• A desire to be a great host to our guests onboard, engaging, and personable
• Punctual; Reliable
• Team Player; Strong Work Ethic
• Available to work any shift (10, 12-hour shifts), 4 days a week, including weekends and holidays
• Experience in restaurant, hospitality, and customer service with emphasis in sales a plus
• Able to lift 60lbs

Compensation: 

$17.50/hour + $25 Layover per diem + commission + tips (average earnings are $22 – 27/hour)

Benefits: 

Full-time, year-round employees are eligible for our comprehensive benefits package, outlined above

Schedule:

A typical workday is 10-hour shifts (plus a 3-hour afternoon Layover in Victoria); Enjoy working a schedule of 4 days on and 3 days off!

This is a full-time, year-round position with benefits. Also, a great opportunity for student seasonal work, willing to commit to 3 months.

Position Overview: 

Based in our offices at Pier 69 in downtown Seattle, we are looking to employ an office administrator. The office administrator is responsible for overseeing and coordinating the day-to-day administrative activities of the office. They ensure smooth operations, provide administrative support to staff, and handle various office tasks to maintain efficiency and organization. The person in this position will place high importance on customer service, attention to detail, and possess excellent organizational skills to be able to manage many tasks at once.

Key Responsibilities:

General administration and office tasks:

• Answer phone calls and direct to appropriate department
• Manage incoming and outgoing mail
• Manage office supplies
• Manage document filing, disposal, and offsite storage
• Manage the meeting room calendar
• Coordinates general office cleaning with the shore support team
• Receive office visitors

Support CEO/COO, Directors, and Managers of all departments with key administrative tasks:

• Assist with the organization of on and off- site business meetings
• Book senior staff business travel
• Process and administer general staff travel perk requests
• Organize staff appreciation events
• Assist with staff on and off boarding
• Employee recognition awards
• Employee birthday calendar
• Maintain the company org chart
• Manage and issue gift certificates for travel trade, general promotions, and donations
• Vetting of donation requests
• Corporate credit card reconciliation
• Terminal and dock decorations
• Other administrative duties as required and assigned

Qualifications and Skills Required:

• Associate degree or equivalent work experience
• Minimum of 2 years of administrative experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, MS Teams)
• Excellent written and verbal communication skills
• Strong customer service skills and experience
• Attention to detail
• Organizational skills
• Ability to work under pressure
• Flexibility and demonstrated ability to adapt well in a changing environment.
• Must have identification and be able to travel internationally (Canada)

Job Type:

Full-time/in person,

• 8 hour shift
• Monday to Friday
• Expected hours: 40 per week

Compensation:

$22.00 – $25.00 per hour

Benefits:

• This position qualifies for our comprehensive benefits package, outlined above

Application Question(s):

• Do you currently have valid travel documents to enter Canada by boat (e.g., Passport Book, Passport Card, Wa State Enhanced ID, etc)?
• Are you willing to travel to Victoria, BC Canada on occasion?

Experience:

• office admin: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Seattle, WA 98121 (Required)

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com

Position Overview:

The Head of Operations leads our vessel related customer operations with a focus on optimizing the face-to-face guest experience for all our guests. The position is key in achieving our goal to be the best host. We are looking for somebody to join our management team with experience in leading a customer service team, constantly improving customer service, and organizing a department in the most effective way.

Key Responsibilities:

• Owns the overall success and direction of the operations department in Seattle and on Seattle based vessels.
• Owns the development, execution, and monitoring of the department’s strategy, plans, programs as well as short term and long-term goals, with a focus on safety and guest experience.
• Owns the development of a high performing crew that demonstrates best in class guest service on a daily basis, including recruiting, hiring, mentoring, training and coaching the team.
• Owns cooperation, relationships, and communication with other departments to ensure a seamless guest experience.
• Owns the department’s operational and financial performance, including monitoring and reporting.
• Owns the compliance with applicable regulations, governance, and efficient structure of the department’s organization, including policies, procedures, and programs. This includes administration of the Drug and Alcohol program as mandated by the US Coast Guard.
• Represents the organization to third parties in department related matters, including vendors, suppliers, and other business partners as well as government agencies, regulatory bodies, and similar functions.
• Perform other duties as assigned.

Qualifications and Skills Required:

• Experienced manager with strong interpersonal skills who always puts the customer first.
• Experience in establishing or improving a customer-centric culture in a company
• Goes above and beyond to ensure smooth daily operations, including “firefighting” on weekends, if necessary.
• Able to grow a team, delegate effectively to the team, provide feedback, and constantly ask for more.
• Experience in managing conflict within a team, and commitment to providing a positive work environment.
• Able to effectively communicate, both verbally and in writing.
• Good understanding of Key Performance Indicators for the performance of the department.
• Able to prioritize and adapt in an ever-changing environment.
• Minimum of five years’ experience as manager of customer facing teams, preferably in the hospitality or tourism industry. Sales leadership a plus.
• Bachelor’s Degree or relevant experience in a field related to tourism, hospitality, or similar areas with face-to-face customer service.
• Able to travel between the USA and Canada on a regular basis.
• Must hold or be able to obtain a valid TWIC card.
• Experience in using Microsoft Office suite.

Job Type:

Full-time, In person.

Schedule:

• Monday to Friday
• Weekends as needed

Compensation:

$75,000.00 – $100,000.00 per year

Supplemental pay types:

Commission pay

Benefits:

This position qualifies for our comprehensive benefits package, outlined above

Application Question(s):

• How many years’ experience as a manager of customer facing teams, preferably in the hospitality or tourism industry?
• Since this position requires the ability to travel to Canada, any history of DUI/DWI or Felony would prevent entry. To confirm, are you able to enter Canada?
• Are you willing to travel to Victoria, BC Canada on a regular basis?
• Do you currently have valid travel documents to enter Canada by boat (e.g., Passport, Passport Card, WA State Enhanced ID)?
• Are you able to work holidays and weekends if needed?

Language:

• English (Required)

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com

Position Overview

Dockhands work together as a team to complete tasks like cleaning the Clipper facility through minor repairs and janitorial activities, such as:

• Throwing, receiving, and securing vessel lines, installing vessel boarding ramps and loading/unloading vessels during vessel arrival and departure operations
• Transferring luggage and cargo between the terminal, vessels and company leased motor coaches or other transportation modes
• Dockhands report to on-site management team

Currently seeking seasonal full-time, seasonal part-time, and on-call individuals.

Key Responsibilities

• Cleaning bathrooms, floors, offices, and any other indoor/dock area needed
• Using a crane to load and offload luggage from boat
• Loading luggage and unloading luggage bins
• Minor terminal repairs
• Tying and untying off the boat during docking process

Qualifications and Skills Required

• Team player; able to work effectively as a team
• Must be able to communicate effectively in English
• Problem-solving abilities
• Ability to use basic tools to do minor terminal repairs
• Ability to work from raised platforms and ladders
• Must be able to lift to 77 pounds (35 kilograms)
• Crane operator certificate would be considered an asset
• Forklift operator certificate would be considered an asset
• Previous experience working on docks or in general maintenance preferred
• Must be fully vaccinated against Covid-19
• A criminal record check may be required

Benefits

• Union membership
• Free trips on the Victoria Clipper V and San Juan Clipper!
• Generous vacation and paid holidays
• Membership in Life Balance Program
• Growing our staff through internal career opportunities
• Travel benefits with Alaska Air, Frontier, Harbour Air Seaplanes & Kenmore Air
• Industry rate discounts with our hotel and tour partners
• Free on-site parking
• Free access to hotel gym in Victoria

Compensation:

• Starting at $21.19 per hour and increase after 3 months, 6 months, 12 months, 18 months, and 24 months. This is a unionized position (Unifor Local 114).
• Review of applications starts April 14, 2024
• Interviews take place April 17 – 24, 2024

Job Types:

Full-time, Part-time, Casual, Seasonal

Work Location:

In person

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• On call

Ability to commute/relocate:

• Victoria, BC: reliably commute or plan to relocate before starting work (required)

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com

Key Responsibilities:

• Provide outstanding customer service assisting passengers in person and over the phone with reservations, ticketing, and check-in prior to travel
• Make reservations for passengers as per their request, including tours, car rentals, hotel packages, special excursions, etc.
• Provide accurate local knowledge and insider information to guests asking for recommendations and trip planning guidance (training will be provided by FRS Clipper)
• Perform cargo duties such as receiving, documenting, taking payment, manifesting, and releasing cargo
• Inform guests about important rules and regulations for international travel and conform identification/travel documents
• Using POS system when making sales and reporting sales at the end of the day to reservations lead hand
• Conduct operational duties such as crowd control, preparing, and delivering documents, and various other tasks assigned by managers and lead hands
• Support day-to-day administrative and operational duties to keep the reservations office running smoothly.
• Answer incoming phone calls in a timely manner

Qualifications and Skills Required:

• Must be able to communicate effectively in English verbally and written formats; other languages would be considered an asset
• Customer service experience
• Knowledge of POS systems
• Applicant should be familiar and comfortable using MS Office including Word, excel, outlook, and teams
• Previous work using travel booking software preferred – TravelBox experience would be an asset
• Must be able to lift 50 pounds (22.68 kilograms) luggage
• Problem-solving abilities
• Must be fully vaccinated against Covid-19
• A criminal record check may be required

Benefits:

• Union membership
• Free trips on the Victoria Clipper V and San Juan Clipper!
• Generous vacation and paid holidays
• Membership in Life Balance Program
• Growing our staff through internal career opportunities
• Travel benefits with Alaska Air, Frontier, Harbour Air Seaplanes & Kenmore Air
• Industry rate discounts with our hotel and tour partners
• Free on-site parking
• Free access to hotel gym in Victoria

Compensation:

• Starting at $22.69 per hour and increase after 3 months, 6 months, 12 months, 18 months, and 24 months. This is a unionized position (Unifor Local 114).
• Review of applications starts April 14, 2024
• Interviews take place April 17 – 24, 2024

Supplemental Pay Types:

Commission pay

Job Types:

Full-time, Part-time, Casual, Seasonal

Flexible Language Requirement:

French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• On call

Ability to commute/relocate:

Victoria, BC: reliably commute or plan to relocate before starting work (required)

Work Location:

In person

Experience:

• Customer service: 1 year (preferred)

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com

Position Overview:

The Shore Support team plays an important role toward Clipper’s goal: creating amazing memories for our guests. This is an very active position that will keep you moving throughout your shift.

Key Responsibilities: 

• Filling vessels’ daily stock order (food, beverage, consumables, and cleaning supplies)
• Receiving cargo and other shipments
• Keeping track of warehouse inventory
• Ordering consumable supplies
• Maintain an organized warehouse
• Janitorial duties of the facility
• Setting up and breaking down guest boarding areas
• Luggage handling and using electrical hoists to transport luggage bins on/off vessels
• Other tasks to help ensure the boats sail on time with all the supplies they need to provide our passengers with a First-Class service
• Handling mooring lines – No dockhand experience? We will train you!

Qualifications and Skills Required:

• Superior record for punctuality and reliability
• Exceptional time management with little supervision
• Self-motivated and strong work ethic
• Ability to handle multiple projects and meet deadlines independently and as a team
• Basic computer and math knowledge
• Microsoft Office experience including basic Excel
• Flexible and willingness to adapt to an ever-changing environment
• Bending, stooping, lifting, carrying, climbing ladders, pushing / pulling up to 75 pounds manually

Job Type:

Full-time

Benefits:

This position qualifies for our comprehensive benefits package, outlined above

Compensation:

Pay: $20.00 per hour with occasional overtime

Schedule:

• 5:00am – 4pm, 4 days on and 3 days off each week!
• Must be available to work early morning hours, including weekends and holidays. We are hiring Full-Time, Year-Round employees.

Work Location:

In person

TO APPLY:  Please submit cover letters and resumes to:  careers@clippervacations.com